Following an in-depth evaluation of the 2012 season, incorporating feedback from both supporters and the Club’s safety and security team – Key Security, Wakefield Trinity Wildcats would like to make supporters aware of some important changes regarding match days at the Rapid Solicitors Stadium in 2013 and beyond.
In order to constantly improve the spectator experience for both home and away fans, all visiting clubs and their supporters will now be allocated tickets in the Western Terrace for the 2013 season.
The Western Terrace comfortably accommodates 1,800 people, giving away supporters an area of the stadium where they can gather to support their team. The Western Terrace has a number of food and refreshment kiosks, including the Touchline Bar.
The club believe this will ensure that all visiting fans enjoy their visits to the Wildcats even more so than in previous years. This positive change will also enable home supporters to congregate in the Fleetmaster North Stand and Eric France East Stand where they can cheer on the Wildcats in Super League XVIII, although home fans who have traditionally stood in the Western Terrace will not be prevented from doing so. However, they are encouraged to watch the game from other areas of the ground to be with home supporters to enhance their enjoyment.
Additional safety and security stewards will be outside the Stadium in the lead up to kick-off to ensure that fans are well informed and directed to the turnstiles they need to use ensuring a smooth implementation of the new policy.
Wildcats General Manager, Davide Longo, believes this will make match days at the Wildcats an even more enjoyable experience for all involved.
“Fan experience is of paramount importance to us, whether that be for a fan who has supported the team for decades or new people coming to watch the sport for the first time,” he said.
“We considered all the feedback we’d received throughout 2012 from home and visiting supporters as well as from our matchday safety specialists, Key Security. We all felt that allocating an area for away supporters would enhance both the atmosphere and the overall match day experience for all concerned.
“We thank the clubs and all supporters in advance for their cooperation in helping us to strive to deliver the best possible experience of watching rugby league.”
Ian Bramley of the Wildcats Supporters Trust said they were in full support of the new arrangements. “We believe that the safety and enjoyment of our Supporters on matchdays is paramount and are of the opinion that this move by the Club will contribute towards that and enhance the matchday experience and atmosphere for all”
Key Security’s Managing Director, Kieran Montgomery said: “Customer experience and satisfaction is at the heart of our service delivery, and I echo Davide’s sentiments entirely.
“The Club and I have worked extremely hard in the close season to review and where necessary improve safety arrangements and the spectator experience has been integral to the decisions we have made.
“Our role at the club is to ensure the safety and security of all fans, staff and players during matches and both the Club and myself believe this will ensure that the atmosphere at the Stadium will be enhanced.
“We wish a warm welcome to all fans, home and away and look forward to a successful season for the Wildcats.”
This is Wakefield. Together We Are Stronger.